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I’m
confused
Can't log in to Beta!
I cannot log into my account. It says that my password is wrong but I didn't change it and I'm not receiving the email to re set it. what do i do?
Promoted
Response
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Hi, we're working on fixes for these issues, sorry for the inconvenience! For now, please try sending yourself the reset password then click here: http://beta.sidereel.com/users/sign_out
Once you've done that, try logging in again with the new password. That should hopefully help for now, but if not, please let me know and better fixes are on the way.
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Hi, we're working on fixes for these issues, sorry for the inconvenience! For now, please try sending yourself the reset password then click here: http://beta.sidereel.com/users/sign_out
Once you've done that, try logging in again with the new password. That should hopefully help for now, but if not, please let me know and better fixes are on the way. -
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I’m
frustrated
yeah I'm having the same problem, except I can reset my password, but don't want to reset it EVERY TIME i try to login :(- view 5 more comments
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same thing for me. but i found that if i go to the sign up page and then hit log in on that page it lets me in.
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same thing for me. but i found that if i go to the sign up page and then hit log in on that page it lets me in.
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I’m
sad
Hello. my login is princesskami. Everytime i am trying to login it sais my password is incorrect, and when i want to reset my password it sais there is no user with this email, everytime i have to open my mail and sign in from there in order to open my page, please tell me how to fix it, thank you.
This reply was created from a merged topic originally titled
Login problems.-
Can you email us more info to help out as we work on fixing this issue? Please email contact@sidereel.com including: username, email address, browser where you had the problem, if you had logged in successfully at all on the new beta version of the site before this issue. Thanks!
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I’m
happy
i made an account a few days ago, have email confirmation. wont let me sign in, do password change and says no email registered...... help please
This reply was created from a merged topic originally titled
sign in help.-
The info here should help you get signed in, but please let us know if you still have trouble. Also, as we're looking into this issue, it's helpful to be aware of the usernames who have experienced the issue. Would you mind sharing your username here or via email - contact@sidereel.com? If you email, just please note this thread. Thanks!
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Can you email us more info to help out as we work on fixing this issue? Please email contact@sidereel.com including: username, email address, browser where you had the problem, if you had logged in successfully at all on the new beta version of the site before this issue. Thanks!
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I’m
sad
I created an account yesterday, 9/20, and received my email verification. I clicked on it verifying my email address of magnusomega@hotmail.com. After that I went looking through some shows and started tracking several. I logged in from my mobile phone today, 9/21, without a problem. When I got home from work and attempted to log in using both IE and Chrome I couldn't log in. After trying several times of not getting through I clicked on the reset password link and input the same email address that I used when I setup the account and the same address that I received my verification email at and it told me that there is no account with my address. All of a sudden my account is gone.
This reply was created from a merged topic originally titled
account error.-
yeah the same thing happened to me, but when I tried to re-create my account it told me that email address already was attached to an account :(
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Can you let me know your SideReel username to help us look into this issue & get it fixed up? Thanks.
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I’m
frustrated!
I cannot log into this site, it said my log in information is incorrect, when I know it is. I've tried resetting my password, but when I put my VALID email in, it says "this email doesn't exist in our system" Fix this NOW.
This reply was created from a merged topic originally titled
Can't log in, very stupid and annoying.. -
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I’m
happy
hi...juz want to ask u..why i can't access my account??
i'll already register wit this email maisera84@gmail.com..when i try to access, my account became like this..
1 error prohibited this user from being saved
There were problems with the following fields:
* Confirmation token is invalid
***whats the problem??
Thanks,,
Regard,
sera
This reply was created from a merged topic originally titled
Cannont access account. -
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I have a similar problem ... I can't log in, when I try to send myself a reset password email, I'm not receiving them either. :(:(:(
My email address is dushanti.n@gmail.com ...-
Try adding info@sidereel.com to your email contacts, lowering your email security, then sending yourself a new reset password. That should help, but let me know if it doesn't! If it doesn't, please let me know your username either here or via email - contact@sidereel.com.
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Can you let me know what browser you had the trouble on plus if you logged in successfully at all on the new beta version of the site before this issue?
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I’m
frustrated
I am having the same problem mentioned above, I can not log in and when I try to reset my password it says that my email is not valid and I dont get a email to reset with. Please Help!
my email is give2charity_me@hotmail.com and login name is give2charity-
Can you let me know what browser you had the trouble on plus if you logged in successfully at all on the new beta version of the site before this issue?
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I’m
sad
I am can't login. I know my username and password, but it won't let me login. I am using a different computer if that has something to do with it - it shouldn't! I even did the forgot my password thing, but I have received no email. I have had an account for over a year and check it almost everyday, so I don't understand what the problem is.
This reply was created from a merged topic originally titled
Can't login.-
Can you email us more info to help out as we work on fixing this issue? Please email contact@sidereel.com including: username, email address, browser where you had the problem, if you had logged in successfully at all on the new beta version of the site before this issue. Thanks!
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I’m
frustrated
I'm trying to login with my account crusadin@gmail.com
However, it doesn't allow me to. It says invalid e-mail or password.
So I tried resetting my password but it says invalid e-mail.
So I tried creating an account again w/ the name e-mail. It says e-mail is already taken!!?!
I've put my e-mail in a note pad and copy pasted the process all over again. So I was sure that I was using the same e-mail. However same problem occurs!
Help please!
This reply was created from a merged topic originally titled
Invalid password / E-Mail?.-
Can you let me know what browser you had the trouble on plus if you logged in successfully at all on the new beta version of the site before this issue?
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I’m
Sad...
I've been trying to reset my password since the new upgrade and I am not getting the e-mail with the new password. I've checked my junk mail folders and i've added sidereel to my contacts and still nothing. It worked before the upgrade. Any Ideas?
This reply was created from a merged topic originally titled
Password Reset.-
Can you let me know what browser you had the trouble on plus if you logged in successfully at all on the new beta version of the site before this issue?
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I created a new account but when I try to login it accept my user name and password. When I do a password retrieval it says no account under that email address. I confirmed that email address am getting Sidereel emails sent there. In fact, I can't even unsubscribe to those emails because I can't login to the account.
This reply was created from a merged topic originally titled
New account, can't login.-
Can you email us more info to help out as we work on fixing this issue? Please email contact@sidereel.com including: username, email address, browser where you had the problem, if you had logged in successfully at all on the new beta version of the site before this issue. Thanks!
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I’m
frustrated and unhappy
Whenever I want to update my profile it says my username is invalid. I cannot log in with my username, I have to use my email address or else it won't work. Why?
This reply was created from a merged topic originally titled
Username invalidity. Urgent!!.-
Can you email us more info to help out as we work on fixing this issue? Please email contact@sidereel.com including: username, email address, browser where you had the problem, if you had logged in successfully at all on the new beta version of the site before this issue. Thanks!
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I’m
happy
It says that my username is invalid when I try to change my password or my timezone, and I can't log in with my username, I have to log in with my email address.
This reply was created from a merged topic originally titled
Username issue.-
Can you email us more info to help out as we work on fixing this issue? Please email contact@sidereel.com including: username, email address, browser where you had the problem, if you had logged in successfully at all on the new beta version of the site before this issue. Thanks!
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Hi, for some reason my old password stopped working. I've tried to reset my password about a million times these past few days and i have yet to receive any emails and therefore cannot sign in. I even created a whole new account and set up a whole new tracker and the SAME thing happened to that account. It's starting to get quite annoying...
Hopefully something can be done as it would be a shame to abandon this site as i have been a member for quite some time.
the usernames for both accounts are SabrinaMTL and SabrinaPer215. If an email address is needed to fix this please let me know
This reply was created from a merged topic originally titled
MANY login issues. getting highly annoyed..-
Can you email us more info to help out as we work on fixing this issue? Please email contact@sidereel.com including: username, email address, browser where you had the problem, if you had logged in successfully at all on the new beta version of the site before this issue. Thanks!
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I’m
pissed
i have to change my password every time i log in because it says its wrong. it's not wrong, i have checked it many times. this has been going on sense you "upgraded". btw i like you site better before you "upgraded".
This reply was created from a merged topic originally titled
broken log in. -
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I’m
PISSED
i finally got an email to reset my password. i did, and now, the day after, it's "wrong" again. no it's freaking not. Tried to reset it's saying once again that the email is not a user. this is getting absolutely ridiculous.
username is SabrinaMTL (AGAIN.) -
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I’m
happy
My username is still ''invalid'' can you please fix this.
Not password, USERNAME! So don't merge me with anything because my password works but not my USERNAME! Thank you.
This reply was created from a merged topic originally titled
Username not password. -
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I’m
FRUSTRATED
I had one original account that I've been using for a while. I updated the password then got the message that the password is incorrect when trying to log-in again later. I attempt to reset the password but never have gotten a password reset e-mail, mind you I've requested it NUMEROUS times. This has been over a week now. I decided to create a new account and re-add all my shows I've been tracking only to find out that it is giving me the same password incorrect pop-up when trying to log in again. I'm running out of patience...FIX IT.
This reply was created from a merged topic originally titled
cant reset pw, create new acct, now saying pw incorrect. WTF?.-
Can you email us more info to help out as we work on fixing this issue? Please email contact@sidereel.com including: username, email address, browser where you had the problem, if you had logged in successfully at all on the new beta version of the site before this issue. Thanks!
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I was having the same problem on the sidereel.com site, when I switched over to the beta.sidereel.com/ things sorted themselves out with a little bit of fiddling.
It was telling me my password was wrong even though it was right. I kept requesting my password reset but I never received the e-mails. Once I switched over to the beta site I think at first it was still telling me that my password was wrong. I asked for my password reset e-mail, it came, I changed it, it let me log in on the beta site on a page other than the homepage and I haven't logged myself out since, just in case.
Hope this helps!-
Thanks for the input, Lindsay! A better fix for this should be coming along this week.
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I’m
sad
Every time I go to log in, it says the information is not correct. so I tried to reset my password, but that said my email is not on file. Yet emails from sidereel are still coming to my email. i'm not sure what to do.
This reply was created from a merged topic originally titled
Cant Log In. -
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I’m
sad
Can't lock in cause user data is wrong.
Go to "reset password" but it tells me there is no such e-mail adress.
Then I click on "sign up" and suddenly I'm locked in or can lock in!!
Please sort it! really REALLY annoying
This reply was created from a merged topic originally titled
Log in FAIL.-
Please give us or send us your email address and we'll see if we can help.
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I’m
frustrated
I have reset my password and am 100% sure I typed it in correctly and it's saying my login details are incorrect. What do I do?
This reply was created from a merged topic originally titled
Login issues.-
Send us your email address and we'll check the system to see where the problem lies.
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I’m
sad
i have forgotten my password and tried to retrieve it but the email never arrives. I tried it last week a couple of times and again this week with no luck. It says email sent but I never get it. Thanks
Fletch_n_1@hotmail.com
This reply was created from a merged topic originally titled
account recovery.-
Hi Richard, sorry for the inconvenience. If you haven't already, please start by adding info@sidereel.com to your email contacts, lowering your email security, then sending yourself a new reset password. That should help, but let me know if it doesn't!
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im having login issues
my username: tvshowsstream
email: tvshowsstream@yahoo.com
when i request new password it dont even recognise my email even after recieving activation welcome email
please help
This reply was created from a merged topic originally titled
loggin problem. -
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Confirmation e-mail not working ... help
This reply was created from a merged topic originally titled
New Account.-
Hi monty,
Is the issue that you're not receiving the confirmation at all, or you did receive it but can't reset your password? -
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Hi. For some reason, sidereel.com is not allowing me to log in at all. Whenever I try to log-in, nothing happens. Nothing. I enter my account info, press enter, and am brought right back to the "un-login-ed" version of the home page. I have tried seemingly everything to fix the problem. I have switched browsers, accepted any and all cookies specifically from sidereel (you lot currently have a whopping 28 on my computer, which makes this situation ever the more infuriating), and have even tried to reset my password (which results in the error message "The change you wanted was rejected. Maybe you tried to change something you didn't have access to.") Yeah, nothing's worked so far and I have never encountered this problem before in my time as a user.
Unfortunately, more and more nowadays I find my patience being tested with this "brand spanking new" version of sidereel. It seems to be more of a "downgrade" than an upgrade". Despite these headaches, a solution would be much appreciated.
Thank you.
This reply was created from a merged topic originally titled
Will not Log-in....-
Hi Irked, if you haven't already, please send us an e-mail at contact@sidereel.com with your username, e-mail you used to register, and the browser you're using predominantly. I'm sorry for your frustration -- we're working hard to get to the bottom of this log-in bug!
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I’m
sad
I am unable to log in. I tried to change my password, but there was a error notice, saying I had chosen an invalid username.
My email is lucy.anne.hawkes@hotmail.com, can you help me?
This reply was created from a merged topic originally titled
Unable to log in.-
Hi Lucy, not sure if someone already responded to you, but please make sure you're logging in on the newer version of our site, beta.sidereel.com, and not the older version (sidereel.com/_home). If you still cannot log in at beta.sidereel.com with your usual login credentials, let me know.
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every time i change pages i get logged out and when i try to log back in it tells me my details are wrong, so i have to close down and then reopen the browser
This reply was created from a merged topic originally titled
login issues.- view 1 more comment
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No i am signed into the beta account / page and i dont see why changing to a different page or even refreshing a page would cause me to log out and then when i try to log back in it says incorrect info
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Hi David, can you e-mail us at contact@sidereel.com with screen shots of the page where it says you are logged in, and then the next page you go to that says you're logged out?
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I’m
disappointed.
I seem to be having the same difficulties as others in this thread. I'm unable to log in with my username/password. When I request a password reset I sometimes get "We're sorry, but there is no user for that email. Please enter a valid email for a SideReel user." Other times I get an email message, but the link in the email message sends me to a page that says "Missing Page? The page you were looking for hasn't been created yet. Would you like to create it?" (And it doesn't give me a way to reset my password.)
I've tried using both Firefox 3.6.11 and Google Chrome (7.0.547.41) under Kubuntu 10.10, with similar results in each case.
My email address is "pmichaud@pobox.com".
Pm- view 1 more comment
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I've tried logging in to beta.sidereel.com, but my password doesn't work.
When I click on the "forgot password" link from beta.sidereel.com, I get an email with a link to http://beta.sidereel.com/users/passwo.... . When I follow that link, I'm redirected to http://www.sidereel.com/users/passwor.... . I use the form on that page to reset my password, which gets me logged in to www.sidereel.com, but it still doesn't work on beta.sidereel.com.
I'm confused.
Pm -
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Hi Patrick,
Since the last time I corresponded with you, we've made the switch to the upgraded version of www.sidereel.com. If you're able to log in there, you're good to go! -
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I’m
confused
Hello,
I registered on sidereel recently. When I clicked the Sign Up link it took me to the beta.sidereel.com sign up page and I registered there.
Beta site is working great, however, when I try to log in to the old sidereel.com it says I don't have an account and I can't register it because it always takes me back to beta when I click Sign Up.
This reply was created from a merged topic originally titled
Beta account not working on old site. -
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I’m
frustrated
the new site is rubbish, i like the old one better and i cant log in with my account i have tried reseting the password and it still wont let me log on i even tried to make a new account but it still wont let me use it and the new schedule and site is confusing, the old one was better because it was simpler and easy to use, i cant even watch any shows :(
This reply was created from a merged topic originally titled
cant log on to account. -
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I’m
frustrated
Since the launch of the new sidereel I have been experiencing a lot of problems. Firstly, the website does not recognize my password, even though I know it is correct. The only way I can log on is by typing in my password several times and then clicking on the create account button. Secondly, my show calendar is not functioning correctly. It is always to the far right of my screen for some reason and recently it has not been showing my upcoming shows, it does not even have boxes around the dates. Please fix these problems or better yet, return to the old sidereel, which I have been using for quite some time now and have never encountered problems. Thank you.
This reply was created from a merged topic originally titled
Sidereel won't let me log in and show calendar isn't working.. -
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I’m
pissed off
This is pissing me off. When i try to log into my account, and i put my email address and my password in there. Why does it say that its wrong and then i have to change it. Now ever since i want to come on Sidereel, I have to change my password every freakin' time. Why?
This reply was created from a merged topic originally titled
Why do I have to change my password everytime I want to log in?. -
see the change log
Please try logging in on the newer version of our site, beta.sidereel.com, not the older version (sidereel.com/_home). Let me know if you still can't log in on beta and I'll try to walk you through it.