Get Satisfaction uses Javascript and cookies.

You'll need to enable Javascript and cookies to participate.

Create a new topic

About this Problem

See the changes made to this topic

sad

Can't Log In As Of 9/10

Edit Subject

I've reset my password, and i still can't log in (username or email). I've cleared all my cookies and restarted my browser and it's still not working.

I don't want to start a new account because i have all my shows tracked and "watched".

98 people have
this problem +1

Solved

Official Responses

EMPLOYEE

1

Demote

Remove

Alex (Official Rep) September 14, 2011 17:40

Update: If you've already provided your login credentials and sent yourself a new confirmation email, please add info@sidereel.com to your contact list and check your spam folder, then try sending it again.
EMPLOYEE

Demote

Remove

Alex (Official Rep) September 13, 2011 20:27

Thanks everyone for your patience! You should now be able to send an email to confirm your account and once again access your SideReel profile.
EMPLOYEE

Demote

Remove

Alex (Official Rep) September 12, 2011 17:57

If you're having trouble logging in, it's because you did not confirm your email within a year of creating your account with SideReel. Our tech team is currently working on a fix so that you will be presented with the option of resending the confirmation email upon providing your correct login credentials. We apologize for the inconvenience in the meantime & appreciate your patience!

I’m frustrated

0

Edit

Delete

Remove

Official

Fork

Casey Stanford November 07, 2012 04:49

It says it cannot log me in because I have not confirmed my email but my email got hacked and I recently had to switch it to a new email but my sidereel still logs in with my old email. If I try to confirm it will send it to my old email that doesn't exist anymore and I do not want to lose all my tracked shows and watched episodes.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

It says it cannot log me in because I have not confirmed my email but my email got hacked and I recently had to switch it to a new email but my sidereel still logs in with my old email. If I try to confirm it will send it to my old email that doesn't exist anymore and I do not want to lose all my tracked shows and watched episodes.

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Fork

Rain (Official Rep) November 07, 2012 17:49

Hi Casey!

I can change your email address and have a new confirmation email sent to you. Just provide me with your username and your new email address, and I can take care of it for you!

Thank@

Comment

good solution! good solution! (undo)
- view 7 more comments
- Renée Mulders December 02, 2012 19:52
  
  Hi Rain,
  
  I have the same problem, my email need to be changed because it doesn't exist anymore...can you change my email address too?
  my username is "soepensaus" and my new email address is melanierm89@hotmail.nl
  
  thanks a lot!
  Melanie
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) December 03, 2012 17:50
  
  Hi Renee,
  
  I updated your address, and you should be receiving a new confirmation email shortly. Let me know if you have any further issues with this.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Hayleigh C Hipson December 17, 2012 09:52
  
  hi rain im having the same problem as everyone above the email account that i registered with had been hacked and is no longer avaliable to me anymore , my old email was babycakes1st@hotmail.co.uk , my new one is hchipson@hotmail.co.uk, please help me out dont want to loose everything i tracked :)
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) December 17, 2012 21:18
  
  Hi Hayleigh,
  
  It looks like you have a Facebook-connected account associated with the email address: hchipson@hotmail.co.uk.
  
  If you'd like to merge this account with the account under the email address babycakes1st@hotmail.co.uk, you can do that by following this link: http://www.sidereel.com/users/merge_a...
  
  Just be sure you choose the Facebook account as the one you want as your primary account!
  
  Let me know if you have any other questions!
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- cathrine January 03, 2013 09:00
  
  Hi Rain.
  I also have this problem, my old email was cathrine.brix@knett.no and my new one is cathrine.lemicka@gmail.com.
  Hope you can help me :)
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) January 03, 2013 18:42
  
  Hi Cathrine,
  
  I updated your address, and new confirmation email should be on its way to you. Let me know if you have any further issues.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Dan January 13, 2013 02:46
  
  hi! im having the exact same problem.. my old email was dan-purcell@hotmail.com and my new one is danpurcell15@gmail.com.. please gimme a hand out here!
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) January 14, 2013 19:48
  
  Hi Dan,
  
  I updated your address to the Gmail one, and a new confirmation email should be on its way to you!
  
  Let me know if there are any further issues with logging in.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- This comment was removed on 2013-01-21.
  see the change log
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi Casey! I can change your email address and have a new confirmation email sent to you. Just provide me with your username and your new email address, and I can take care of it for you! Thank@

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned
Cancel
I’m thankful

0

Edit

Delete

Remove

Official

Fork

Casey Stanford November 07, 2012 19:30

my username is CaseyStan i'm pretty sure, it was under the email sweet_pea_2010@hotmail.com and my new email is caseystanford1@gmail.com
Thanks :)

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

my username is CaseyStan i'm pretty sure, it was under the email sweet_pea_2010@hotmail.com and my new email is caseystanford1@gmail.com Thanks :)

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Fork

Rain (Official Rep) November 07, 2012 20:37

Hi Casey!

I changed the email address, so a new confirmation email should be on its way to you. Just follow the instructions when you get it, and you should be good to go!

Let me know if you have any other issues.

Thanks!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi Casey! I changed the email address, so a new confirmation email should be on its way to you. Just follow the instructions when you get it, and you should be good to go! Let me know if you have any other issues. Thanks!

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Annie Belgrade November 09, 2012 22:34

I just got this notice also! I tried to email it too myself but it is not appearing in either my spam or regular boxes. What should I do?

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I just got this notice also! I tried to email it too myself but it is not appearing in either my spam or regular boxes. What should I do?

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Fork

Rain (Official Rep) November 09, 2012 23:21

Hi Annie!

Give me the email address you signed up with, or your username, and I'll look into it.

Thanks!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi Annie! Give me the email address you signed up with, or your username, and I'll look into it. Thanks!

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Annie Belgrade November 09, 2012 23:37

I think it is normyb7@aol.com My username is blacktied00.

Thanks!!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I think it is normyb7@aol.com My username is blacktied00. Thanks!!

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Fork

Rain (Official Rep) November 12, 2012 17:06

Hi Annie--

I've sent another confirmation email to you. Let me know if you get it.

Thanks!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi Annie-- I've sent another confirmation email to you. Let me know if you get it. Thanks!

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Danny November 14, 2012 06:45

I just got this notice also! I tried to email it too myself but it is not appearing in either my spam or regular boxes. What should I do?

Comment

good solution! good solution! (undo)
- view 3 more comments
- Rain (Official Rep) November 14, 2012 18:10
  
  Hi Danny!
  
  If you give me your username, or email address, I can look into getting another confirmation email sent you.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Danny November 14, 2012 20:22
  
  Thanks for the help. I was able to confirm my account.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) November 14, 2012 21:25
  
  Glad it worked out!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rebecca Gilmour April 27, 2013 08:50
  
  Hi Rain, again I have the same problem! My old email address was beccabokkglory@hotmail.com and my new one is beccabokkglory@live.com - is it possible for you to change it for me?
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) April 29, 2013 18:26
  
  Hi Rebecca,
  
  I am not seeing an account under the email address beccabokkglory@hotmail.com. If you give me your username, I can look it up with that.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I just got this notice also! I tried to email it too myself but it is not appearing in either my spam or regular boxes. What should I do?

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

juack jar November 18, 2012 05:11

i too no longer have access to the email account that i used. can you send a confirmation email to juackjar@gmail.com. my username is chaimas
thanks

Comment

good solution! good solution! (undo)
- view -1 more comments
- Rain (Official Rep) November 19, 2012 19:07
  
  Hi Juack Jar!
  
  A new confirmation is on its way to you. Let me know if you have any other issues with it.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

i too no longer have access to the email account that i used. can you send a confirmation email to juackjar@gmail.com. my username is chaimas thanks

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Bart Ruijter November 18, 2012 23:54

I no longer have acces to my account and the confimation e-mail doesn't work. My e-mail is bartruijter@live.nl and my username is Funkyblues

Comment

good solution! good solution! (undo)
- view -1 more comments
- Rain (Official Rep) November 19, 2012 19:13
  
  Hi Bart!
  
  Looks like the email you signed up with was bartruijter2@live.nl . I have changed it to bartruijter@live.nl , and a new confirmation email should be on its way to you!
  
  Let me know if there are any further issues with this.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I no longer have acces to my account and the confimation e-mail doesn't work. My e-mail is bartruijter@live.nl and my username is Funkyblues

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Annie Belgrade November 19, 2012 00:00

thanks so much! it worked

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

thanks so much! it worked

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Haley Bollong November 23, 2012 05:20

I too am experiencing log-in issues due to the confirmation email not showing up. My username is mareness and the email on the account is svux3@aol.com.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I too am experiencing log-in issues due to the confirmation email not showing up. My username is mareness and the email on the account is svux3@aol.com.

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Fork

Rain (Official Rep) November 23, 2012 19:56

Hi Haley,

I triggered another confirmation email, and it should be on its way. Be sure to check your spam folder if you don't find it in your In Box.

Let me know if you have further issues.

Thanks!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi Haley, I triggered another confirmation email, and it should be on its way. Be sure to check your spam folder if you don't find it in your In Box. Let me know if you have further issues. Thanks!

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Sarah November 24, 2012 00:11

I'm having this issue too, can't log in to my account as it says I need to confirm it but when I do it says I already have! My username is bookaholic86 and my email is sarahm_87@hotmail.com. Can you please help me out? I didn't have any issues logging in yesterday but today... it's like my account is defective!

Comment

good solution! good solution! (undo)
- view 1 more comment
- Rain (Official Rep) November 24, 2012 21:38
  
  Hi Sarah-
  
  Actually, it looks like you have two accounts. One is for the username: 'Bookaholic_86,' and it is associated with the email sarahm_87@hotmail.com.
  
  The other account is under the username 'bookaholic86,' and is associated with a malformed email, sarahm_87@hotamail.com.
  
  If you have been consistently using the 'bookaholic86 account,' I can delete the other one, and reassign the correct email address to it, which will allow you to reconfirm the email, and then log in. But I need to make sure that's the account you want to keep.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Sarah November 25, 2012 03:53
  
  Hi Rain,
  
  Thanks for getting back to me! Yes, I would like to keep the account 'Bookaholic86' and associate it with the email sarahm_87@hotmail.com. The other account 'Bookaholic_86' can be deleted. Thanks for your help!
  
  Sarah
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) November 26, 2012 01:02
  
  Hi Sarah,
  
  A new confirmation email for the account 'Bookaholic86' should be arriving at the email address sarahm_87@hotmail.com. Let me know if there are any further issues with this.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I'm having this issue too, can't log in to my account as it says I need to confirm it but when I do it says I already have! My username is bookaholic86 and my email is sarahm_87@hotmail.com. Can you please help me out? I didn't have any issues logging in yesterday but today... it's like my account is defective!

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned
Cancel
This reply was removed on 2012-11-24.
see the change log
- Cancel
0

Edit

Delete

Remove

Official

Fork

Trevor McKee November 28, 2012 19:17

I'm also having this same issue. Can someone send me an email confirmation as well Please! Username - TrevMcKee15 Email - trevormckee@me.com

Thank you

Comment

good solution! good solution! (undo)
- view -1 more comments
- Rain (Official Rep) November 28, 2012 19:41
  
  Hi Trevor,
  
  I've sent another confirmation email to trevormckee@me.com. Let me know if you continue to have a problem logging in.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I'm also having this same issue. Can someone send me an email confirmation as well Please! Username - TrevMcKee15 Email - trevormckee@me.com Thank you

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Sebastian Ebner December 18, 2012 17:04

Hi , I have a strange problem! I can't log in any more and it wants me to send a confirmation email. I f I click on send I don't recieve one, if I put in my email again and press resend confirmation, the error "email not found" pops up and I recieve a confirmation email. But using the provided link I still can't log in and I get to the "please send a confirmation" site again. My username is s.ebner and my email is s.ebner@gmx.net
hope u can help me, got so many shows tracked I wouuld not like to loose...
Sebastian

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi , I have a strange problem! I can't log in any more and it wants me to send a confirmation email. I f I click on send I don't recieve one, if I put in my email again and press resend confirmation, the error "email not found" pops up and I recieve a confirmation email. But using the provided link I still can't log in and I get to the "please send a confirmation" site again. My username is s.ebner and my email is s.ebner@gmx.net hope u can help me, got so many shows tracked I wouuld not like to loose... Sebastian

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Fork

Rain (Official Rep) December 18, 2012 17:47

Hi Sebastian,

Looks like when you signed up, you accidentally entered your email address wrong (gm.net instead of gmx.net). I have corrected the address and a new confirmation email should be on its way to you!

Let me know if you have any other issues with it.

Thanks!

Comment

good solution! good solution! (undo)
- view 0 more comments
- Gritė Zaboraitė April 05, 2013 15:53
  
  have the same problem as Sebastian Ebner.
  my email is zgrite@yahoo.com
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) April 05, 2013 17:40
  
  Hi Grite--
  
  This should be fixed now.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi Sebastian, Looks like when you signed up, you accidentally entered your email address wrong (gm.net instead of gmx.net). I have corrected the address and a new confirmation email should be on its way to you! Let me know if you have any other issues with it. Thanks!

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Sebastian Ebner December 18, 2012 17:58

Thanks for the help, worked fine now!!!

Comment

good solution! good solution! (undo)
- view -1 more comments
- Rain (Official Rep) December 18, 2012 18:01
  
  No prob! Glad you're back in! ;-)
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Thanks for the help, worked fine now!!!

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Sean Rempel December 21, 2012 05:11

I need another email confirmation as well. I have tried a few times, but I still have not received one, so I can't log in and I really would like to! My email is seanrempel@aol.com

Comment

good solution! good solution! (undo)
- view 0 more comments
- Rain (Official Rep) December 21, 2012 17:52
  
  Hi Sean,
  
  I looked up your account, and it looks like you confirmed your email today. Let me know if you have been able to log in.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- This comment was removed on 2012-12-23.
  see the change log
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I need another email confirmation as well. I have tried a few times, but I still have not received one, so I can't log in and I really would like to! My email is seanrempel@aol.com

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Sarah Berne December 22, 2012 12:57

Hi,

I have changed my email to bernesarah1@gmail.com. My username is donkey

Comment

good solution! good solution! (undo)
- view 11 more comments
- Rain (Official Rep) December 24, 2012 18:47
  
  Hi Sarah,
  
  Can you give me the original email address you signed up with?
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Sarah Berne December 24, 2012 19:50
  
  donkey@donkey.com
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) December 27, 2012 17:15
  
  Hi Sarah,
  
  The username associated with that email address is 'donkey25,' not 'donkey.' I have updated the email address for 'donkey25' and a new confirmation email should be on its way.
  
  Thanks
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Sarah Berne December 29, 2012 14:57
  
  Hi,
  
  Donkey25 is not me, all my shows are missing, could you please just change my email adress on my acount donkey, to bernesarah1@gmail.com
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) January 02, 2013 19:29
  
  Hi Sarah,
  
  If all you are trying to do is change your email address, you can do that yourself by logging into your account, clicking on "Preferences," and then "Email."
  
  According to our records, username Donkey last logged into the site yesterday, January 1st, so it doesn't sound like you are having a logging in issue here.
  
  Let me know if you have other questions.
  
  Thanks
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Sarah Berne January 02, 2013 19:51
  
  Hi,
  
  Yesterday, I went on my iphone app - that is how I logged on, but on my computer,it doesn't let me.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) January 02, 2013 21:45
  
  Sarah,
  
  When you attempt to log on, what kind of error, if any, are you seeing?
  
  Thanks
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Sarah Berne January 05, 2013 12:30
  
  It says this:
  
  Oops! We are currently unable to log you in because your account has not yet been confirmed. Not to worry!
  
  Click here to confirm your SideReel account. Then follow the instructions that arrive in your email inbox to verify your account. You will then be able to login.
  
  If you aren't receiving a confirmation email after clicking above, be sure and check that it did not end up in your Spam folder. Still having problems? Get more help here.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Sarah Berne January 19, 2013 16:25
  
  Hi,
  
  It still isn't fixed
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) January 21, 2013 18:31
  
  Are you still able to log in via the app, but not the website?
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Sarah Berne January 22, 2013 20:58
  
  Yes, I am logged on in the app, but not on the website
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) January 22, 2013 21:12
  
  Hi Sarah,
  
  I changed the email address and a new confirmation email should be on its way to you. Follow the instructions in the email to confirm it, and you should be able to log in.
  
  Thanks
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Sarah Berne January 23, 2013 16:12
  
  Thank You
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi, I have changed my email to bernesarah1@gmail.com. My username is donkey

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

eddie December 23, 2012 01:17

Hi,

I'm having the same issue I'm not getting the confirmation email. my email is yiddy5716@yahoo.com and user name is yiddy5716. Please help me.

Thank you.

Comment

good solution! good solution! (undo)
- view 0 more comments
- Rain (Official Rep) December 24, 2012 18:49
  
  Hi Eddie,
  
  I sent another confirmation email to the address yiddy5716@yahoo.com. Let me know if you continue to have an issue.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- eddie January 01, 2013 17:19
  
  Hi Rain,
  
  I was able to log in to my account thanks so much for your help.
  
  Happy new year!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi, I'm having the same issue I'm not getting the confirmation email. my email is yiddy5716@yahoo.com and user name is yiddy5716. Please help me. Thank you.

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

brokenvideo December 28, 2012 10:32

Hello,

same problem here, cannot log in, didn't change user name nor email address... it's still brokenvideo and lisoo21@hotmail.com. I had the email (a few times) but it always says my account is already verified but yet i can't log in.... Help please
Thank you in advance

Comment

good solution! good solution! (undo)
- view 2 more comments
- Rain (Official Rep) December 28, 2012 19:45
  
  Hi there,
  
  Looks like the email associated with the account 'brokenvideo' is annelise.b@nantes.fr. If you have access to that email account, you'll likely find the confirmation email there...
  
  If you'd like us to change the email on the account to the Hotmail address, let us know.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- brokenvideo December 28, 2012 22:30
  
  That's why... yes i'd love you to change the email to the Hotmail address, please
  Thank you so much
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) December 28, 2012 22:43
  
  I've changed the email address, and a new confirmation email should be on its way to you.
  
  Let me know if you have any further issues.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- brokenvideo December 29, 2012 09:32
  
  Yay !!! my schedule & tracker is back :)
  Thank you so much Rain, Best wishes for 2013 to everyone at Sidereel xx
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hello, same problem here, cannot log in, didn't change user name nor email address... it's still brokenvideo and lisoo21@hotmail.com. I had the email (a few times) but it always says my account is already verified but yet i can't log in.... Help please Thank you in advance

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

eca vo January 06, 2013 17:26

Same problem as JVirginia here. I honestly can't remember if I ever confirmed my email. I still have the same email address (feat.angel@nexgo.de) though (or I wouldn't be able to receive the confirmation email, right?).

Rain, could you work your magic on my account, too, please?

Thanx, ecavo

Comment

good solution! good solution! (undo)
- view 5 more comments
- Rain (Official Rep) January 07, 2013 22:34
  
  Hi Ecavo,
  
  I'm not seeing an account under the email eat.angel@nexgo.de. Can you let me know what your username is? (I am not sure if it's Ecavo or not.)
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- eca vo January 08, 2013 13:14
  
  Hi Rain,
  
  hmm, that's strange... My username is Ecavo and the supposed email address is feat.angel@nexgo.de.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- eca vo January 08, 2013 13:16
  
  At least I could log in under Ecavo up until a few days ago.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) January 09, 2013 01:45
  
  I am seeing an account under the username Ecavo, but the email address is an aol.com one. Is it possible you registered with an AOL email address?
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- eca vo January 09, 2013 11:48
  
  Oh dear. This was a short-term address (looong time ago).
  Can you change it to the nexgo.de address, please?
  
  Thank you!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) January 09, 2013 21:12
  
  Hi Ecavo,
  
  I updated the address to feat.angel@nexgo.de, and a new confirmation email should be on its way. Let me know if there are any other issues!
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- eca vo January 10, 2013 12:45
  
  Got it! It's working, yay!
  
  Thanks again :)
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Same problem as JVirginia here. I honestly can't remember if I ever confirmed my email. I still have the same email address (feat.angel@nexgo.de) though (or I wouldn't be able to receive the confirmation email, right?). Rain, could you work your magic on my account, too, please? Thanx, ecavo

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Nicole Avis January 23, 2013 11:41

It is saying I can't log in because I didn't confirm my email- unfortunately my email account (nicoleavis@yahoo.co.uk) was having some problems so I had to deactivate it a few months ago! My sidereel is still linked to that address though. If I try to confirm it will send it to my old email which I can't access now. I really don't want to lose all my tracked shows and watched episodes! My username is nicoleavis and my new email is nicolesiva@hotmail.co.uk

Comment

good solution! good solution! (undo)
- view 1 more comment
- Rain (Official Rep) January 23, 2013 18:33
  
  Hi Nicole,
  
  I have updated your address, and a new confirmation email should be on its way to nicolesiva@hotmail.co.uk.
  
  Let me know if you have any further issues with logging in.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Nicole Avis January 23, 2013 19:10
  
  It's working perfectly now, thank you so much for sorting this out so quickly!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Rain (Official Rep) January 23, 2013 19:14
  
  Glad to hear it, and thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

It is saying I can't log in because I didn't confirm my email- unfortunately my email account (nicoleavis@yahoo.co.uk) was having some problems so I had to deactivate it a few months ago! My sidereel is still linked to that address though. If I try to confirm it will send it to my old email which I can't access now. I really don't want to lose all my tracked shows and watched episodes! My username is nicoleavis and my new email is nicolesiva@hotmail.co.uk

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

J O January 27, 2013 23:25

Hi, I'm having a similar problem as my hotmail account was hacked & is now deactivated. Can you change my login from joey_doj@hotmail.com to jo_doj@hotmail.co.uk? I can get the confirmation email to my new email address.Thanks :)

Comment

good solution! good solution! (undo)
- view -1 more comments
- Rain (Official Rep) January 28, 2013 19:31
  
  Hi J O,
  
  I have changed your address and a new confirmation email should be on its way now!
  
  Let me know if there any further issues with this.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi, I'm having a similar problem as my hotmail account was hacked & is now deactivated. Can you change my login from joey_doj@hotmail.com to jo_doj@hotmail.co.uk? I can get the confirmation email to my new email address.Thanks :)

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Maarja H March 17, 2013 08:58

Hi!!!
Having the same issue....email was mah50@aber.ac.uk, but now is m_heinsoo@hotmail.com.
User : roheline.
Hope it's an easy fix :)
Cheers!

Comment

good solution! good solution! (undo)
- view -1 more comments
- Rain (Official Rep) March 18, 2013 18:07
  
  Hi Maarja!
  
  I've updated your address, and a new confirmation email should be on its way to you shortly.
  
  Let me know if you have any issues with this.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi!!! Having the same issue....email was mah50@aber.ac.uk, but now is m_heinsoo@hotmail.com. User : roheline. Hope it's an easy fix :) Cheers!

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

jposses March 18, 2013 23:33

hi!!!! My sidereel account is not working!!!!! what can i do????

Comment

good solution! good solution! (undo)
- view 2 more comments
- Rain (Official Rep) March 18, 2013 23:47
  
  Hi jposses,
  
  If you give me your username, or the email address your signed up with, I can look up your account and try to figure out the issue.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- This comment was removed on 2013-04-01.
  see the change log
- Rain (Official Rep) March 19, 2013 17:18
  
  Hi!
  
  It looks like you never confirmed your email address. I have sent another confirmation email to jposses02@hotmail.com. When you get it, simply follow the instructions, and you should be able to log in.
  
  Let me know if you have any issues!
  
  Thanks
  
  Edit
  
  Delete
  
  Remove
- Cancel
- jposses March 19, 2013 18:19
  
  hi !!!
  
  i didn't received the confirmation letter, but today is working perfect!!
  
  thanks
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

hi!!!! My sidereel account is not working!!!!! what can i do????

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned
Cancel
I’m sad

0

Edit

Delete

Remove

Official

Fork

Jenice H March 31, 2013 15:36

Hi, my sidereel account isn't working either. I received a confirmation letter but I still can't login

Comment

good solution! good solution! (undo)
- view -1 more comments
- Rain (Official Rep) April 01, 2013 19:13
  
  Hi Jenice,
  
  If you give me your username, or the email address associated with the account, I can look into the issue.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi, my sidereel account isn't working either. I received a confirmation letter but I still can't login

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Gritė Zaboraitė April 05, 2013 15:56

have the same problem as many in there. I can't log in any more and it wants me to send a confirmation email. I f I click on send I don't recieve one, if I put in my email again and press resend confirmation, the error "email not found" pops up and I recieve a confirmation email. But using the provided link I still can't log in and I get to the "please send a confirmation" site again.
My username- gritfan
email- zgrite@yahoo.com

Comment

good solution! good solution! (undo)
- view -1 more comments
- Rain (Official Rep) April 05, 2013 17:39
  
  Hi Grite!
  
  I looked up your account, and it looks like you accidentally entered your email wrong when you signed up (@yagoo.com). I've corrected the address and a new confirmation email should be on its way to you now!
  
  Let me know if you have any other issues logging in.
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

have the same problem as many in there. I can't log in any more and it wants me to send a confirmation email. I f I click on send I don't recieve one, if I put in my email again and press resend confirmation, the error "email not found" pops up and I recieve a confirmation email. But using the provided link I still can't log in and I get to the "please send a confirmation" site again. My username- gritfan email- zgrite@yahoo.com

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned
Cancel
0

Edit

Delete

Remove

Official

Fork

Eva Bayer April 07, 2013 22:20

hi there!

i also get the notice to confirm my mailaddress, but after clicking on the link in the confirmin mail (which i receive...), i still can't log in!

please help me :)

cheers
eva

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

hi there! i also get the notice to confirm my mailaddress, but after clicking on the link in the confirmin mail (which i receive...), i still can't log in! please help me :) cheers eva

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
I’m frustrated

0

Edit

Delete

Remove

Official

Fork

Sangye Choga April 12, 2013 01:09

I can't login again.I asked for the confirmation email to be sent to sangye@gmail.com ... it came ... I clicked on the link ... I logged in and the cycle continues

Comment

good solution! good solution! (undo)
- view -1 more comments
- Rain (Official Rep) April 12, 2013 21:51
  
  Hi Sangye,
  
  The username associated with that email address is 'sangyechoga.' Is that your account?
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I can't login again.I asked for the confirmation email to be sent to sangye@gmail.com ... it came ... I clicked on the link ... I logged in and the cycle continues

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Kathlin Kok May 28, 2013 19:36

I received the confirmation e-mail, clicked the link. But it says I confirmed it allready. But I can't login. My username is kathlin1990.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I received the confirmation e-mail, clicked the link. But it says I confirmed it allready. But I can't login. My username is kathlin1990.

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

Kathlin Kok May 28, 2013 19:38

Btw, this is the acount i don't use. All my 'watched' shows are on the regular login instead of on the facebook one.

Comment

good solution! good solution! (undo)
- view -1 more comments
- Rain (Official Rep) May 28, 2013 21:38
  
  Hi Kathlin,
  
  It might be that you are not confirming your email from the address you originally you signed up with. The email address associated with the account kathlin1990 is a hotmail address. Is that the email address you were confirming it from?
  
  Also, if you have two accounts, one Facebook connected, and the other not, you can merge them by going here:
  
  http://www.sidereel.com/users/merge_a...
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Btw, this is the acount i don't use. All my 'watched' shows are on the regular login instead of on the facebook one.

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
I’m sad

0

Edit

Delete

Remove

Official

Fork

Laura Sanders June 18, 2013 16:46

I can't log into my account that I've used for years because it says it needs to be confirmed, so I click link to confirm it and it says email not found. Why is it not working all of a sudden?

This reply was created from a merged topic originally titled
What happened to my account?.

Comment

good solution! good solution! (undo)
- view 3 more comments
- Alex (Official Rep) June 18, 2013 16:47
  
  Hi Laura! You need to confirm the email that's associated with your SideReel account. If you don't remember which email address that is, let me know what your SideReel username is and I can look it up for you.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Laura Sanders June 18, 2013 16:49
  
  username is lsanders14, email should be lsanders14@live.com but it says email not found when I try to confirm it
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Alex (Official Rep) June 18, 2013 23:01
  
  Hi Laura,
  According to our database, the email registered with your account is actually 'lsanders14@live.ca'.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Laura Sanders June 18, 2013 23:07
  
  Ok, that makes sense then, sorry it should be .com. I still can't send the email to verify because it needs to send it to .ca, and thats not my email...
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Alex (Official Rep) June 18, 2013 23:08
  
  Hi again! I've updated your email, so you should receive a new Confirmation Email shortly. Let me know if you're still having trouble!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I can't log into my account that I've used for years because it says it needs to be confirmed, so I click link to confirm it and it says email not found. Why is it not working all of a sudden? <span class='translate'><em>This reply was created from a merged topic originally titled <a class='notranslate' href="http://support.sidereel.com/sidereel/topics/what_happened_to_my_account-liy4h/changes" target="_blank">What happened to my account?</a>.</em></span>

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Fork

bilalrh June 19, 2013 06:22

Hi I have a Sidereel account that I can log into on my iPhone but not on the website. My login username on the phone is bilalrh and email is bilalrh@hotmail.com, it tells me to confirm the account, so i provide my email address, and then it says email invalid, although i still get the confirmation email, and then i click the link, and it tells me the link is invalid or i have already confirmed, i login, and it starts over again,
Seeing this email isnt working, i used another one: bilalrh2@hotmail.com. I did get it to work with this one but idk what happened i got into an account with no tracked or watched shows which is wrong because on my phone my account has multiple shows tracked and watched. Please, please help me!
So in conclusion, the account on my iPhone that I want to get into has a username of bilalrh and I prefer to use the email bilalrh@hotmail.com, but if for some reason that would not work, I can also use the emails bilalrh2@hotmail.com, bilalrh3@hotmail.com and bilalrh4@hotmail.com. The problem is I wouldnt remember the other three emails if I were to forget something again, so please help me set this up with the first email only.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hi I have a Sidereel account that I can log into on my iPhone but not on the website. My login username on the phone is bilalrh and email is bilalrh@hotmail.com, it tells me to confirm the account, so i provide my email address, and then it says email invalid, although i still get the confirmation email, and then i click the link, and it tells me the link is invalid or i have already confirmed, i login, and it starts over again, Seeing this email isnt working, i used another one: bilalrh2@hotmail.com. I did get it to work with this one but idk what happened i got into an account with no tracked or watched shows which is wrong because on my phone my account has multiple shows tracked and watched. Please, please help me! So in conclusion, the account on my iPhone that I want to get into has a username of bilalrh and I prefer to use the email bilalrh@hotmail.com, but if for some reason that would not work, I can also use the emails bilalrh2@hotmail.com, bilalrh3@hotmail.com and bilalrh4@hotmail.com. The problem is I wouldnt remember the other three emails if I were to forget something again, so please help me set this up with the first email only.

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned
Cancel

Reply to This Topic (some HTML allowed)
Has the status changed?

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned